Frequently Asked Questions

Great question.

All delivery agents/drivers make money by delivering food, groceries, and other items directly to the customer.

 The delivery fee is for the delivery agent in full. This is calculated from the base, per km, and per-minute fees.

We accept all popular payment methods including Bank cards, Cash, and Wallets. You need to upload money into your wallet. 

This is an unfortunate and rare event.

Nevertheless, if this happens to you, please notify the restaurant. It's important to confirm the order was processed, who picked it up, and what time etc.

We recommend that you track your order using our real-time GPS.

We value drivers who sincerely do their job professionally.

Highly rated drivers attract more trust from customers. Hence tend to get more jobs.

Please rate drivers fairly.

Your bank details are required so you can get paid. 

On your dashboard, click "payment details", then "Add payment details", and type over your bank account number, CORRECT full name, bank name, and the bank Swift code.  Update your details. You can change these details as you wish. If you enter the wrong details your bank may not pay you. 

Yes, we do. The food delivery bag costs R300. We give a free yellow or red T-shirt.

All drivers are paid once a week on Wednesday. Your earnings will be transferred to the bank account you provided when you signed up with Saba Eats. Depending on your bank, the transfer might take 2 to 3 days. It is important to keep your bank details accurate to avoid missing a payment. You can update your bank details on your dashboard.

We support delivery agents for the services they offer. However, we follow strict industry guidelines. In the interest of safety and compliance, we screen all drivers. Where a driver uses fraudulent documents or a vehicle not registered in his or her name we block the account. We also deactivate an account if an agent is rude or dishonest to our esteemed partners, vendors, or customers. Our compliance team routinely checks every agent's profile.  If you have any concerns please email us at [email protected].

Common causes for rejection are unclear documents uploaded, the vehicle image does not show the number plate, no documents uploaded, and no vehicle image.

The commonest cause is entering your phone incorrectly.

We noticed a few people added a ZERO in front of their number. 

The correct way is "xxxxxxxxx", NOT "0xxxxxxxxxx".

Another reason is a weak or poor network. In this case, we advise you to try again. 

Download the app from the Apple Store or Google Play Store.

- Sign up using your mobile number.
- An OTP will be sent to your phone.
- Fill out the registration form.
- Sign in off you go.

-Enjoy our services!

Download the  App from Apple or Android Store

How to Signup
* Open the App click on signup.
* Fill Out the signup form.
* Upload your KYC Details.
* Update Vehicle Details.
* Submit and wait for approval.

Once Account as been Approved.
* Login to your account.
* Allow Location Access.
* Click on Go Online.
* Wait for incoming request.

How to Accept Incoming request
You will receive a Notification.
* New request Notification.
* Accept request.
* Click Arrive once arrive location.
* Click on Start to start trip.
* Request OTP from user and submit.
* Click Complete once done.
* Rate User to continue to Next request.

More Details
* Click on Wallet to see current balance.
* Click on Payment Details to Update your Account Info.
* Click on Earning to see all earning from past job done.
* View All Present and Past Job.
* Click on Home Icon to return.

Saba Eats uses Yoco (For South Africa only) and Stripe which is well-known for its safety features. Both accept popular bank cards such as Visa, Mastercard, Apple, and Google Pay wallets. Some restaurants accept cash on delivery.

On your dashboard, click on Payment methods, then click "Add Card" and follow the instructions to add any amount to your wallet that you can use in the future.

Indeed all your previous orders are visible on the dashboard.

Delivery fees are the delivery agent's earnings. Besides making a living on this money, drivers have numerous costs to cover such as vehicle repairs, fuel costs, and more.

Tipping the driver is optional but we recommend it as a good gesture to the driver for the service offered.

The service or commission fee helps the platform to continue business and explore innovative solutions that give partners and customers great service. Our service fee is fixed at 8% (Australia), 8% (Ethiopia), and 18% (South Africa) of the order completed. 

Some restaurants accept cash upon delivery but payment by bank cars and wallets is the preferred method.

In South Africa, all delivery agents are guaranteed R32 for every delivery completed. Any tips given are added to this fee.

The delivery fee is calculated based on the distance and time to deliver your order. Some drivers get more from tips.

Saba Eats is the highest-paying food delivery service in South Africa. We value our delivery agents and the service they provide.

All delivery agents are required to obtain an ABN before joining our delivery network. GST registration is not mandatory until you earn more than $ 75,000.00 in a year.

All drivers must have a full driver's license in the interest of public safety. No Learners or P1 license holders would be allowed.

You will need a vehicle third-party insurance to deliver orders.

Normally it takes 72 hours to approve your account if all your documents are in order.

Drivers must be over 18 years of age to work for Saba Eats. We do check the ID documents you upload.

Saba Eats accepts cars, scooters, e-scooters (urban areas only), motorbikes, and push bikes/bicycles as modes of delivery.

Saba Eats delivery agents are independent contractors. Therefore, you are supposed to declare your earnings and lodge your tax papers in your country. In Australia, you are responsible for your Super contributions. 

To put it straight, yes. You are required to meet your tax obligation in your country.

We recommend that all agents use our branded food bags. For agents in South Africa, the bag costs R300, and in Australia $20 including postage.

All agents pay for their fuel and vehicle maintenance costs. 

Saba Eats pays on Wednesday. Depending on your bank, your money should be in your account before the weekend.

Once your account is activated, swipe the button on your dashboard to "online" to see jobs available in your area.  Jobs are competitive. Each order is made available to 5 drivers. We advise drivers to be alert.

The service fee is charged to the vendor and depends on the order value. The commission fee is variable depending on the country. In South Africa, Saba Eats charges the lowest service fee of 18% of the order and 8% (Australia and Ethiopia).  We use this fee to cover our operations such as technology development, marketing, and payment processing. 

The delivery fee is added to the order and charged to the customer. This fee is what the delivery agent gets as income. The delivery fee includes the pickup, kilometer, and per-minute fees. The longer the distance to travel the more you pay.

You only need to register once either on the Saba Eats app or on the website. You can log in on either platform with the same login details.

The service fee is what Saba Eats charges the restaurant for using our services. The Saba Eats delivery fee is what we charge the customer for the delivery service.

Saba Eats provides merchant tablets to some restaurants so they can receive and manage Saba Eats orders. We do not charge for the tablet for the whole duration of our partnership.

We can integrate Saba Eats on your POS. To do that, we need the POS API. It takes a few weeks to complete the process.

Saba East partners can use their desktop computer, a tablet, or their POS (Point Of Sale)  via integration. 

Saba Eats partners can use Android or IOS devices. If you are having trouble loading the Saba Eats app try to refresh the app or reset the phone. 

There is no need to sign up again. Download the app and log in with your details.

As a delivery agent, you must ensure that you have added your full name and bank details, upload all documents, an image of your delivery vehicle, and a selfie. If your account is missing any of these, it is not complete.

Although specifically designed for food delivery, Saba Eats now delivers other products directly from businesses to customers due to demand. We accept Florists, Pharmacists, Liquor stores, Vegetable shops, farmers, and Butchers to sign up on our platform. 

We allow florists to sign up on our platform. We certainly do flower deliveries.

Saba Eats delivers meat straight from the local butchers to their valued customers.

We deliver greens and vegetables from the vegetable shops, markets, and even from farmers directly to you.

Keeping money in your wallet is a great idea. You can use it as you wish in the future. To fund your wallet, log in with your details. On your dashboard, select "Fund your wallet", then "Fund wallet", then enter the amount you want to on your wallet, click on "Add money", then click on "Yoco card", you will be taken to the Yoco page, enter your card details and complete the process. Once done, go back to your dashboard and check your wallet again which should show the added amount. Next time you make an order, pay using your wallet money.

When you submit all documents required, it takes 3 working days to approve your account.

No experience is needed. However, we expect you to have an Android or IOS device or smartphone.

We do not charge delivery fees if you do decide to pick up your order directly from the restaurant. When you make an order select the "Take Away" option.

The prices of goods on our platform are managed by the restaurants. We encourage our restaurant partners to be consistent with the product prices.

The delivery fee that is added to your order is made of the pickup or base fee, the kilometer, and minute charges. Every country has different rates. The delivery fee is paid to the delivery agent for the service done.

Saba Eats food delivery service operates across the whole of South Africa. We launched our app in Johannesburg on the 7th of December 2024 after 6 months of stringent pilot running our services with selected stakeholders.

After a careful period of testing our services, we proceeded to launch our app on the 7th of December 2024. We are ready to offer South Africans a unique shopping experience and efficient customer service.

If you are a restaurant or any other business owner, you can join the Saba Eats delivery network using one of two ways:

1. List your restaurant or business on the website, click "List Your Restaurant" and complete the registration process by entering your business details, business address, and licenses. It takes up to 3 days to approve your application.

2. The other option if for you to email us your business name, business physical address, contact person, phone number, and license copy. We will email your business login details back to you within 3 days.

If your restaurant, shop, or business is registered on Saba Eats the next step is to set up your dashboard.

1. Customise your restaurant dashboard. This includes adding the banner, logo, Geofencing, and trading times.

2. Menu set up. First, create Categories. Then add products to Categories. For each product add the description, product photo, the price.

3. Once everything is done, you can start trading. We will help promote your business on our social platforms for free.

4. Saba Eats will collect order payments from customers. We will deduct our service fee and transfer the rest to your nominated business bank account.

Please note that we can assist you with uploading your products on your dashboard for free. Please reach out to us if you need assistance.

At Saba Eats we not only sell food.  Our services extend to several traders such as Butchers, Florists, Liqour sellers, Pet food and accessories shops, Pharmacists, Vegetables and Green-grocery shops. The registration process is the same.

There are several reasons why drivers might not receive jobs in their areas: 1. Saba Eats has no restaurant partners in that area, 2. Saba Eats is working at onboarding restaurants in your area 3. Saba Eats is not offering services in the area as yet.

The delivery fee is paid directly to the delivery agent for the service. The fee is calculated using the fixed base (or pickup) fee, the KM, and time fees. The delivery fee is clearly shown to you at the checkout.

Saba Eats was officially launched in South Africa on the 7th of December 2024.

Saba Eats was launched in South Africa on the 7th of December 2024. We are offering services in the whole of Gauteng and Western Cape regions and there are advanced plans to extend our services to all South African provinces by the end of 2025. 

Most banks include their SWIFT code in the customer account details and on their mobile apps, websites and statements. The easist way is to contact your bank branch. 

On the Saba Eats customer dashboard, there is  'My addresses" option. You can add your favorite addresses here, for example, you can add: your home address, Work address, Parents, etc but you have to be very specific for the GPS to pick up the location accurately. Next time you make an order you don't have to type the whole address again. The system will keep the details for you.

How can search for your nearest restaurant on the website or the Saba Eats App. On the app click the star icon on the top right and type the details you need. From the website, you do the same on the search bar.

All Saba Eats are required to undergo training on food safety and handling. The course is done online and at your leisure. To start the course check details on the website. In the future, only drivers who are certified will get jobs. So start your training as soon as possible.

Saba Eats understands the importance of supporting local communities and fostering a connection between restaurants and their customers. Embrace the flavors of your neighborhood and support local businesses with Saba Eats.

You can certainly order food on Saba Eats platform at any time. Please check the times the restaurant is open for business. The time is clearly shown on the restaurant profile. 

Saba Eats is available in Gauteng and Western Cape. There are plans to launch our services throughout South Africa before the end of 2025.

Saba Eats platform accepts all popular credit and debit cards. You can also use wallets. Some restaurants allow cash on delivery for orders under R600.00.

Saba Eats delivers to most Cape Town areas. However, restaurants have different delivery radi they service.

Ordering Made Easy: Website or App, Take Your Pick!

Saba Eats understands the importance of accessibility. That's why they offer two convenient ways to place your order:

• The Saba Eats Website: For those who prefer the familiar comfort of a desktop or laptop, the Saba Eats website provides a user-friendly platform to browse menus, make your selections, and place your order.
• The Saba Eats App: On the go? Download the Saba Eats app for iOS or Android and have your favorite restaurants at your fingertips. The app offers the same functionalities as the website, but with the added convenience of mobile access.

Both platforms are designed with ease of use in mind, allowing you to quickly find what you're looking for and complete your order in just a few simple steps. Whether you're craving local delicacies or international flavors, Saba Eats the best food delivery service in South Africa has you covered.

Stay in the Know: Real-Time Order Tracking

Once you've placed your order, the anticipation begins! But don't worry, Saba Eats keeps you informed every step of the way with its real-time order tracking feature. No more guessing when your food will arrive.

Here's what you can expect:

• Order Confirmation: Receive instant confirmation that your order has been received and is being processed.
• Preparation Status: See when your meal is being prepared at the restaurant.
• Delivery Updates: Track your delivery driver's location in real-time as they pick up your order and head your way.
• Estimated Arrival Time: Get an accurate estimate of when your food will arrive, allowing you to plan accordingly.

This real-time tracking feature not only provides peace of mind but also allows you to prepare for the arrival of your delicious meal, ensuring a seamless and satisfying delivery experience.

In Conclusion: Saba Eats, Your Solution for Food Delivery in Gauteng and Western Cape

Saba Eats offers a simple, efficient, and reliable way to enjoy your favorite meals without the hassle of cooking or going out. With its user-friendly website and app, combined with real-time order tracking, Saba Eats brings the convenience of modern food delivery to the island. So, next time you're hungry and looking for a delicious and stress-free meal, check out Saba Eats and let them handle the delivery while you sit back and enjoy!

For us to approve your account we check the following: documents; your driver's license, Government ID document (for those using a bicycle), a picture showing the number plate of your motorbike or car, your work permit or permission to work in South Africa(all non-South African nationals). Once your account is approved, you need to upload your selfie showing your face and shoulders only. For you to be paid a South African bank account is required. You add the details via your app dashboard.